Topps doesn't care and they don't take complaints seriously either. If they did they wouldn't keep raising prices and charging outrageous fees for shipping. I bought a complete master set of olds 5 with FREE shipping on ebay for less than Topps wanted for 2 boxes plus overpriced shipping costs. ebay is the way to go for deals on Wackys, not Topps.
In the past I complained to Topps about their high shipping costs and they sent me a 20% off coupon, which I used to make my purchase.
This time around, when I asked why they no longer offer free shipping on a $100 purchase, they simply replied, "We no longer offer free shipping." No appologies and no coupons offered. They don't care anymore, so I don't care to make purchases through them anymore either.