Just called. The guy said they would send the missing cards and tried to shoo me off the phone. I said, "Wait, the Wacky Packages were scratched. What about them?". He said, "So your saying the ENTIRE PACKAGE was damaged?". I said, "No. Wacky Packages are trading cards that are also produced by TOPPS (duh?). There were two Wacky Packages in this set, and they are scratched/damaged. I paid premium dollars for these and I don't want damaged cards."
I referenced the email (incident #) and told him that I even sent a picture of the damages. I asked if those emails even get looked at. No answer, he just moved on to processing my request. Sigh.
So, they wanted the scratched Wackys back and emailed me a return mail label.
We'll see how it all turns out.