Received my missing 3 cards today, exactly 7 days after my phone call to follow up on an email that never got a response (no documentation required).
I sent an email, without response. Forwarded images several days later, no response. Forwarded packing slip images a couple days later, no response.
Called them the next day, and first thing they said is I need to send pictures.
Told them they should have them as I already sent them the week before. 2 seconds later they located the email with pictures, then immediately submitted the correction order for me. I should finally get the replacements Saturday.