Author Topic: Disgusted with TOPPS (Read 24824 times)

Jean Nutty · « **Reply #70 on:** July 17, 2013, 02:05:21 PM »

Quote from: sco(o)t on July 17, 2013, 01:19:14 PM

I was talking to my son, who has been watching past episode of BREAKING BAD, about our recent woes with Topps. His analogy, "it sounds like you are all a bunch of addicts who can only get your meth from Heisenberg". I guess we all are bound to Topps in that regard.

LOL, you’re right. Topps sells us the Dopey Whip we’re hooked on.

BumChex · « **Reply #71 on:** July 17, 2013, 02:43:29 PM »

Quote from: sco(o)t on July 17, 2013, 01:19:14 PM

I was talking to my son, who has been watching past episode of BREAKING BAD, about our recent woes with Topps. His analogy, "it sounds like you are all a bunch of addicts who can only get your meth from Heisenberg". I guess we all are bound to Topps in that regard.

LOL. I love that show! Now that Topps is using FedEx I still haven't received my package and it's almost 4PM.

Shrunken Donuts · « **Reply #72 on:** July 17, 2013, 02:55:54 PM »

Quote from: BumChex on July 17, 2013, 02:43:29 PM

LOL. I love that show! Now that Topps is using FedEx I still haven't received my package and it's almost 4PM.

Sounds like they're using FedUp.

BumChex · « **Reply #73 on:** July 17, 2013, 03:16:14 PM »

Quote from: Shrunken Donuts on July 17, 2013, 02:55:54 PM

Sounds like they're using FedUp.

HaHa! I am getting FedUp! This is just crazy. I used to get UPS around noon and now the afternoon is all most over.

sco(o)t · « **Reply #74 on:** July 17, 2013, 04:35:17 PM »

Quote from: BumChex on July 17, 2013, 03:16:14 PM

HaHa! I am getting FedUp! This is just crazy. I used to get UPS around noon and now the afternoon is all most over.

Not really Topps related, but I have noticed for a few months now that some items being sent via UPS are delivered to the local post office then delivered by USPS. My son received a package today from THINK GEEK but thought is was mis-delivered. He saw the label addressed to our post office address and missed the label with his name. At first I thought it was just smaller mailbox sized packages but the one he received today was pretty large.

BumChex · « **Reply #75 on:** July 17, 2013, 06:16:57 PM »

It's now 7:15 and no FedEx delivery. My status still shows out for delivery but now my expected delivery date says N/A. WTF? First Topps delays and now FedEx? I'm about ready to jump out a window. This isn't Topps fault but in a way it is because they switched from UPS. My packages has been on the truck since 8:30 AM and it doesn't get delivered? Unreal! Did my delivery guy roll his truck? It's not like I live in the boonies. Very upset!

BumChex · « **Reply #76 on:** July 17, 2013, 06:29:41 PM »

Update: Package just arrived! WOW! 7:30? Really?

NEZHEAD42 · « **Reply #77 on:** July 17, 2013, 07:48:53 PM »

I got an UPS delivery last week at 9:03 PM. Bless that driver's heart!

BumChex · « **Reply #78 on:** July 17, 2013, 08:25:43 PM »

Quote from: NEZHEAD42 on July 17, 2013, 07:48:53 PM

I got an UPS delivery last week at 9:03 PM. Bless that driver's heart!

Funny thing is I asked the driver what happened and he told me 'I can tell you aren't the last delivery tonight.'
Why would they still be out so late? Are there too few drivers? Understaffed? It's not even the holidays. I can't imagine how after Thanksgiving is. Not a job for me.

Zenergizer · « **Reply #79 on:** July 17, 2013, 08:29:11 PM »

I think a lot of it is just simply poor mail delivery, whether it's USPS, UPS or FedEx.

They don't guarantee squat anymore. The "Priority" in Priority Mail is a joke, they
don't promise a delivery date, ask them.

On the other hand, I've always gotten everything and anything from Topps in a
very timely manner. Maybe the Boston-area gets things quickly, who knows?

RawGoo · « **Reply #80 on:** July 18, 2013, 03:25:25 AM »

Quote from: NEZHEAD42 on July 17, 2013, 07:48:53 PM

I got an UPS delivery last week at 9:03 PM. Bless that driver's heart!

I got an after hours delivery from UPS with an Old School delivery, and I went from despondent to overjoyed in seconds at the unexpected truck noises out front. I believe it was a Friday, I had stayed home from work just for the delivery, and I was looking at a weekend of seeing people posting stuff while mine were in a truck until Monday, when I had to be at work. The driver told me that my stuff had been put into the wrong truck (his) and they try to deliver whatever they have whenever possible.

S.H. · « **Reply #81 on:** July 18, 2013, 01:15:58 PM »

I've had nothing but nightmarish experiences from the Topps shop. Latest incident: I ordered some Wacky items including the series 10 binder on July 6th. Payment cleared via Paypal immediately. I just got an email yesterday saying my stuff was shipped FedEx ground. ELEVEN DAYS LATER. I too reached the cellphone "not taking calls at this time" message several days ago from the "store help" number.
In all seriousness, why would they ship out 11 days after receiving payment? Even after the exorbitant shipping cost? Who does that?
...just sent them an F-bomb laced email, doubt it'll be read, much less acted upon.
As always, stellar customer service from Topps.

RawGoo · « **Reply #82 on:** July 18, 2013, 02:46:01 PM »

I think they have to assign specific people to deal with issues from on-line exclusives.

FourRoses · « **Reply #83 on:** July 19, 2013, 11:50:25 AM »

Topps should address the shipping situation in the very near future. Actually it should have been looked at years ago. When someone orders 2 R.E. sets of post cards why ship them in a box that resembles a shoe box? This last order was the first time I received post cards in such a large box. The previous order of the L.E. cards came in that typical white box that could fit a hard cover book with just a bit of room left over. Useless and unneeded space costs $$$$.

rdsjnk · « **Reply #84 on:** July 19, 2013, 03:28:10 PM »

Topps Store has a lot of "Out Of Stock"

RawGoo · « **Reply #85 on:** July 19, 2013, 04:35:59 PM »

Quote from: rdsjnk on July 19, 2013, 03:28:10 PM

Topps Store has a lot of "Out Of Stock"

I just realized from Paypal that my 6/28 order for the regular postcard sets was canceled with a reason of "out of stock." The reason was not in the email I got from Topps. So, people who ordered in July got sets, but people who ordered in June got canceled?? I am SO confused......

lucidjc · « **Reply #86 on:** July 28, 2013, 02:11:11 PM »

Anyone else think the new Topps website sucks balls?

lucidjc · « **Reply #87 on:** July 28, 2013, 02:16:39 PM »

So get this, on Wed, i send a nasty e-mail to Topps saying i was sick of this, there has been next to no contact and all i want now is a refund. I said i was going to open a Paypal dispute, and if they had any proof that the (items) were sent, LOL or ANY e-mail at all, that i would like to see their proof.

on Fri, i get the package.

again, WTF

ratchet007 · « **Reply #88 on:** July 28, 2013, 02:27:38 PM »

Quote from: lucidjc on July 28, 2013, 02:16:39 PM

So get this, on Wed, i send a nasty e-mail to Topps saying i was sick of this, there has been next to no contact and all i want now is a refund. I said i was going to open a Paypal dispute, and if they had any proof that the (items) were sent, LOL or ANY e-mail at all, that i would like to see their proof.

on Fri, i get the package.

again, WTF

Maybe that's the ticket Jim. You just have to bully and threaten to get their attention.

jeffcaff · « **Reply #89 on:** August 16, 2013, 08:16:39 AM »

Unfortunately, it has not gotten any better over the past few weeks. I figured that I would give them the benefit of the doubt as they reorganized their warehouse and customer service departments a few weeks ago. I ordered two separate items from Topps 2 weeks ago. They took my money and acknowledged the order. They finally acknowledged shipping my order yesterday but only shipped one line item. I inquired via storehelp@topps.com and asked them when the second line item will ship. They responded with the tracking number. I told them that the tracking number covers only the first line item and I need a status on the second line item. I did not hear back so I called Topps directly. I was directed to someone in customer service and their mail box is full. I am almost at the point where everyone else is. I simply do not have the time, energy or patience with them any longer.

Coorpse Light · « **Reply #90 on:** September 12, 2013, 10:23:18 PM »

Has anybody else not gotten all of their orders recently?
I wonder why Topps doesn't give tracking numbers.

Fanatical_and_Sickly · « **Reply #91 on:** September 13, 2013, 05:46:59 AM »

Quote from: Coorpse Light on September 12, 2013, 10:23:18 PM

Has anybody else not gotten all of their orders recently?
I wonder why Topps doesn't give tracking numbers.

it's available in your account info in the topps store, but an email would be a nice touch

RawGoo · « **Reply #92 on:** September 13, 2013, 08:32:31 AM »

Quote from: Fanatical_and_Sickly on September 13, 2013, 05:46:59 AM

it's available in your account info in the topps store, but an email would be a nice touch

Have you heard about your puzzle problem?

Fanatical_and_Sickly · « **Reply #93 on:** September 13, 2013, 02:54:34 PM »

Quote from: RawGoo on September 13, 2013, 08:32:31 AM

Have you heard about your puzzle problem?

woo hoo!
after writing ToppsShop last week about the continued problem, Lisa wrote back to me on Tuesday apologizing for the extensive delay.
She said the missing puzzle piece would arrive shortly and included a tracking # as well.
oddly - it was shipped from California
it arrived today and it was in a really nice magnet snap case.
so, problem solved, all is good, and I'm ready to order set #3 next Wednesday

Alexeirex · « **Reply #94 on:** September 13, 2013, 03:00:41 PM »

Quote from: Fanatical_and_Sickly on September 13, 2013, 02:54:34 PM

woo hoo!
after writing ToppsShop last week about the continued problem, Lisa wrote back to me on Tuesday apologizing for the extensive delay.
She said the missing puzzle piece would arrive shortly and included a tracking # as well.
oddly - it was shipped from California
it arrived today and it was in a really nice magnet snap case.
so, problem solved, all is good, and I'm ready to order set #3 next Tuesday

Ohhh...you got a date for the next release? Next Tuesday???
Alex

Fanatical_and_Sickly · « **Reply #95 on:** September 13, 2013, 03:49:23 PM »

Quote from: Alexeirex on September 13, 2013, 03:00:41 PM

Ohhh...you got a date for the next release? Next Tuesday???
Alex

oops, I meant Wednesday...

the "word on the street" is the 18th is the on-sale date

Hustler08 · « **Reply #96 on:** September 14, 2013, 04:28:07 AM »

Quote from: Fanatical_and_Sickly on September 13, 2013, 02:54:34 PM

woo hoo!
after writing ToppsShop last week about the continued problem, Lisa wrote back to me on Tuesday apologizing for the extensive delay.
She said the missing puzzle piece would arrive shortly and included a tracking # as well.
oddly - it was shipped from California
it arrived today and it was in a really nice magnet snap case.
so, problem solved, all is good, and I'm ready to order set #3 next Wednesday

i have to write to her again...for my missing piece - what email did you use??thx

Hustler08 · « **Reply #97 on:** September 14, 2013, 04:28:48 AM »

Quote from: Fanatical_and_Sickly on September 13, 2013, 03:49:23 PM

oops, I meant Wednesday...

the "word on the street" is the 18th is the on-sale date

dude you are a wealth of information!!! thx!!

Fanatical_and_Sickly · « **Reply #98 on:** September 14, 2013, 07:40:57 AM »

Quote from: Hustler08 on September 14, 2013, 04:28:07 AM

i have to write to her again...for my missing piece - what email did you use??thx

I just hit reply on the most recent email that they had sent, it always went through

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Author Topic: Disgusted with TOPPS (Read 24824 times)